Why haven't I received my files after purchase?

Please note that files cannot be sent until PayPal confirms that all producers/merchants have received their portion of the funds successfully.  If there is an issue with your transaction, files cannot be sent.

If your transaction is stuck in "Pending", "Canceled", or "Voided", usually this indicates either an issue with the buyer's payment method, the producer(s) personal PayPal account(s), or an issue on PayPal's side.

If all producers/merchants received their portion of the sale successfully and your transaction is marked as officially completed, please check your inbox and spam/junk folders for our email with your download link. The transaction receipt may also have gone to the email connected to your PayPal account, so please check all your email accounts for the transcation receipt. If you still do not see this email, please contact support@beatstars.com and provide your invoice number so that we can investigate your order.

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