Where can I find my orders and download my purchased content?

Overview

In this article, you’ll learn how to access your orders and check their status.  

IMPORTANT NOTES: 

• Only orders placed while logged into your account will appear in the my "orders section", where you will see a BeatStars order reference number that starts BS and PRO. 
• Purchases made as a guest will not be displayed in the my orders section. If you completed your purchase as a guest, you will receive an order reference that starts with BSGUEST, PROGUEST or SND.
•  For information on how to locate and download a guest order file, please see the "Where can I find guest purchases and download my purchased content?" article in the related article section at the bottom of the page. 

Step-by-step Guide

1. Log in to your BeatStars account: https://www.beatstars.com/ 
    
2. Click on your profile image at the top right of the page.
    
    
3. Select "My Orders" from the drop-down menu, or click the following link: https://www.beatstars.com/your-orders 
   
    
4. You will then be presented with a list of orders and their status, and at this stage, you can click the magnifying glass next to any of the orders themselves to view the receipt page. 
   
    

IMPORTANT NOTE: Please be aware that if you see any of the following statuses, the order has not completed, and you will be unable to download the file.

• Cancelled
• Pending
• Void
• Abandoned Cart

5. Once you have clicked on the magnifying glass on the completed order, you will be taken to the receipt page, which will look like the example below:

If you scroll to the bottom of this page, you will then see the option to download your purchased content by clicking the relevant download button.

Related Articles:

Where can I find guest purchases and download my purchased content?