This article applies to users who are logged into their account as:
- Beat Buyers
- Beat Sellers
Overview
In this article, you’ll learn how to access your orders and check their status.
IMPORTANT NOTES:
- Only orders placed while logged into your account will appear in the my "orders section", where you will see a BeatStars order reference number that starts BS and PRO.
- Purchases made as a guest will not be displayed in the my orders section. If you completed your purchase as a guest, you will receive an order reference that starts with BSGUEST, PROGUEST or SND.
- For information on how to locate and download a guest order file, please see the "Where can I find guest purchases and download my purchased content?" article in the related article section at the bottom of the page.
Step-by-step Guide:
- Log in to your BeatStars account: https://www.beatstars.com/
- Click on your profile image at the top right of the page.
- Select "My Orders" from the drop-down menu, or click the following link: https://www.beatstars.com/your-orders
- You will then be presented with a list of orders and their status, and at this stage, you can click the magnifying glass next to any of the orders themselves to view the receipt page.
IMPORTANT NOTE: Please be aware that if you see any of the following statuses, the order has not completed, and you will be unable to download the file.
- Cancelled
- Pending
- Void
- Abandoned Cart
5. Once you have clicked on the magnifying glass on the completed order, you will be taken to the receipt page, which will look like the example below:
If you scroll to the bottom of this page, you will then see the option to download your purchased content by clicking the relevant download button.
Related Articles:
Where can I find guest purchases and download my purchased content?