Skip to main content
Submit a request
WHAT CAN WE HELP YOU WITH?
Search your question
Start here if you buy beats or other products on BeatStars.
How Can I Find the BPM of a Track?
How Do I Create a Playlist?
How do I search for beats?
How do I use the Lyric Pad?
How to Search and Filter Results for Sound Kits
Purchasing and Pricing
How do I Purchase a Track?
How do I Apply a Coupon Code to my Purchase?
Why is there a service fee on the Marketplace?
How Can I use a Bulk Discount?
Where Can I find my Available Wallet Balance To Make Purchases?
Where is Pay Later Available?
See all 8 articles
Post Purchase and Orders
Why did my purchased file come with a voice tag?
I subscribed to a producer's membership on their Pro Page, what next?
What if I have a question about a license or product purchase?
Where can I find my purchased orders?
What happens when I exceed the terms in my purchased contract?
How can I download my purchased items?
What are the differences between the available licenses and terms?
What can I do with a Free download?
How Can I Turn Off Notifications for a Producer's Uploads?
How Can I Be Notified When a Producer Posts New Content?
How do I Buy a Gift Card?
What can I Buy with BeatStars Gift Cards?
Can I Use BeatStars Gift Cards to Buy Beats?
Do BeatStars Gift Cards Expire?
How do I Redeem a Gift Card?
When will I receive my purchased BeatStars merchandise?
How can I download my tracks after purchasing them? (Marketplace App)
How can I start a negotiation? (Marketplace App)
How do I change my display name? (Marketplace App)
How do I change my email address? (Marketplace App)
How do I change my password? (Marketplace App)
How do I change my profile picture? (Marketplace App)
See all 20 articles
Why are my PayPal transactions being voided, declined, or stuck in pending?
Why haven't I received my files after purchase?
Why can’t I add an item to my cart?
Type your question here...