This article applies to:
-
Beat Sellers
- Professional Plan (Free Trial)
- Growth Plan (Free Trial)
- Starter Plan (Free Trial)
Overview:
In this article, you'll learn about the pre-authorization charge applied when signing up for a free trial BeatStars subscription on the platform. Answers to common questions about the pre-authorization hold can be found below.
IMPORTANT NOTE: The pre-authorization funds for the free trial will be returned to you, and you are not charged unless you continue with the subscription after the free trial.
Frequently Asked Questions (FAQs)
Why was I charged for the free trial?
When you sign up for a free trial subscription, a pre-authorization hold is placed on your payment method. This transaction is held "on hold" by your payment method provider through third-party services to verify that your card is valid and has sufficient funds. This helps ensure there are no disruptions to your subscription should you decide to continue using the service after the free trial.
IMPORTANT NOTE: You are not actually charged during this pre-authorization period. The funds are simply held temporarily, and you will only be charged if you continue with the subscription once the trial ends. This was noted before you completed sign up for the free trial, as shown below:
Will I be charged twice?
No, you will not be charged twice. The pre-authorization does not deduct any money permanently; it checks that your card is valid and has sufficient funds, but the funds for the pre-authorization hold will be automatically returned to you. You will be charged separately for the subscription only if you do not cancel before the free trial ends.
If you do not wish to continue your subscription after your free trial, you can cancel it at any time before the trial ends. For more information, follow our help article here: How Do I Cancel My Paid Subscription?
When can I expect my funds?
The release of the pre-authorization hold can take up to 21 business days (holidays excluded), depending on your bank. In many cases, the funds are returned sooner. If you have not received your funds after 21 business days, please contact your bank or payment method provider to inquire about the release time frame.
Related Articles
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How Do I Cancel My Paid Subscription?
How do I Downgrade my Subscription Plan?