Why is my Custom Domain Saying it is Not Secure?

Overview

If your custom domain is showing as “Not Secure”, it is usually related to your SSL (Secure Sockets Layer) certificate or incorrect DNS settings.

This article explains common causes, timelines for SSL activation, and how to verify your domain settings to ensure your BeatStars Pro Page displays securely.

Common Reasons for SSL Errors

1. Recently Applied Custom Domain Settings

• SSL setup takes time after applying your custom domain settings.
• General timelines: 7–10 business days (excluding weekends).
• In some cases, the process may take longer for SSL to fully apply.

2. Incorrect Domain Settings

If your DNS settings are not configured correctly, BeatStars cannot apply or renew your SSL.

Required DNS Settings for BeatStars Pro Page

• A Record: Must point to 52.206.159.80
  • Check here: A Record Lookup
• www CNAME Record: Must point to propage.beatstars.com
  • Check here: CNAME Lookup

IMPORTANT NOTE: If your records do not point to the values above, SSL will not be applied.

3. Expired SSL Certificate

• SSL certificates expire every 30–60 days.
• If your domain was secure previously but is no longer, the certificate may have expired.
• Renewal process:
  • Confirm your DNS settings are correct.
  • Renewal typically takes 7–10 business days (excluding weekends).
• BeatStars attempts to renew before expiration, but due to system limits and volume, immediate renewal is not always possible.

How to Fix and Verify Your Setup

1. Check your DNS settings using the tools above.
2. Correct your A record and CNAME record with your domain registrar (GoDaddy, Namecheap, etc.).
3. If you need assistance, contact your domain registrar’s support team and provide them with this help article. They can configure your domain to work with BeatStars Pro Page.
4. Follow the full setup guide here: How Can I Use My Custom Domain Name with My Pro Page
5. Allow 7–10 business days for SSL to process after your settings are corrected.

Video Guide

Watch the step-by-step tutorial included in the help article to ensure your custom domain is configured correctly.

IMPORTANT NOTES:

• Once you have followed the instructions in our video below, it can take up to 24 hours for the DNS to propagate.
• We also need an additional 3–5 business days (weekends excluded) to update SSL on our side once your DNS propagates.
• We only have instructions for GoDaddy. The general settings should be the same in most domain service provider accounts, though layouts may differ. For additional assistance, please contact your domain name service provider.