This article applies to:
-
Beat Sellers
- Professional Plan
- Growth Plan
-
Starter Plan
Overview
In this article, you will find some possible explanations to why you haven't received a payment after making a sale. If none of the following are accurate, we recommend that you reach out to our Support Team for further assistance.
Explanation List
- First, please ensure that the transaction has is successful and not stuck in "Pending", "Cancelled", or "Voided" on PayPal's side. You can verify this within your account by visiting your Sales section and clicking into the Transactions tab. Please toggle between the "Status" filter options, as shown below:
- If the transaction is successful, please also ensure you are checking the PayPal account you connected in your Payment Accounts section. It is fairly common that producers will have a different PayPal account connected than they thought. We kindly suggest considering old PayPal accounts or accounts that may belong to family/friends.
- If you do not see a payment in any of your PayPal accounts, the payment could be in your BeatStars Wallet. You can check by scrolling through the ledger of transactions.
IMPORTANT NOTE: If you need to update which PayPal account you have connected to your BeatStars account for future sales, you can disconnect and reconnect your PayPal account via the following section: Payment Accounts
Related Articles:
Why didn't my customer receive an email receipt with their files to download?
Why are my PayPal transactions being voided, declined, or stuck in pending?
Why is my PayPal payment being held?