This article applies to:
- Beat Sellers
- Beat Buyers
Overview:
At BeatStars, we are committed to protecting our community and maintaining a safe, fair, and trustworthy marketplace for all Creators. As part of this commitment, we’ve increased our efforts to combat bots, scams, and phishing attempts across the platform.
This article provides important guidance on how to recognize suspicious behaviour, protect your account, and report potential threats. You’ll find tips on spotting fake buyers, phishing attempts, and job scams, as well as steps to enable Two-Factor Authentication (2FA) and safeguard your information.
We strongly encourage all users to stay vigilant and follow the best practices outlined here. If you believe you’ve encountered a scam or phishing message, report it immediately so we can take swift action.
Your safety is our priority, stay alert and stay safe.
1. What is BeatStars doing to protect users from fraud?
BeatStars is actively removing fraudulent activity, banning bot accounts, and dedicating additional resources to keep the marketplace safe. We take strong action against anyone violating our Terms of Service or Code of Conduct.
2. What are some common scams I should watch out for?
- Fake buyer/collaborator scams: Requests for off-platform payments, strange refund demands, or too-good-to-be-true offers.
- Phishing disguised as support messages: We will never ask for your password, payment info, or verification codes.
- Requests to move conversations off-platform: These are often attempts to bypass platform protections.
- Job scams: Official BeatStars job listings are available here. We never require payment to apply or be considered for a role.
3. How can I spot a suspicious email or message?
- Check the sender: Be cautious of emails or messages from unknown users with incomplete profiles.
- Watch for odd formatting: Generic greetings, grammar issues, and urgent or threatening language are red flags.
- Avoid unknown links or files: Do not click or download anything unless you’re sure it’s safe, even if the message looks legitimate.
- If you are informed that you made a sale, ensure it correlates with your transaction data within your BeatStars account. BeatStars will never notify you of a sale via direct messages.
4. How do I protect my BeatStars account?
- Keep login credentials private: Never share your password or 2FA codes.
- Enable Two-Factor Authentication (2FA): This adds an extra layer of protection.
- Report suspicious activity: Use the in-platform report function or email us directly.
5. What should I do if I suspect a scam or phishing attempt?
- Screenshot the message and send the image of the message received message to phishing@beatstars.com
- Do not; copy, click, share or attempt to access the link.
- For other support needs, contact support@beatstars.com
6. Will BeatStars ever ask for personal information via email?
- No. BeatStars will never ask for your password, payment information, or security codes via email or message.
7. What happens to accounts using bots or scams?
- We take immediate action, including permanent bans, for any activity that violates our Terms of Service or Code of Conduct.
8. Where can I learn more or get help?
- Email support@beatstars.com for assistance
- Report phishing to phishing@beatstars.com