How to Protect Yourself from Phishing Attempts

Overview

This article provides guidance on how to identify and report fraudulent phishing attempts, such as unauthorized messages claiming to represent BeatStars and/or any requests for personal data or sharing links outside of https://www.beatstars.com.

IMPORTANT NOTE: BeatStars will never request sensitive personal information via messaging platforms like WhatsApp. Always verify the authenticity of messages and avoid clicking on suspicious links.

Recognizing Phishing Attempts

If you have received a suspicious message, such as one via WhatsApp, claiming to be from BeatStars, it is not from BeatStars. Rather, it is a fraudulent phishing attempt aimed at obtaining your personal information. Please follow the steps below to safeguard your data and report the incident. 

Steps to Protect Your Information

1. Do Not Interact
   • Avoid interacting with the website or individual who contacted you.
   • Do not provide any personal or account information, especially on any linked websites.
2. Report the Phishing Attempt
   • If on WhatsApp, open the chat with the sender.
   • Tap the contact's name or number at the top of the screen.
   • Scroll to the bottom of the screen and tap "Report".
   • Choose whether to block the sender or exit the group and delete the chat.
   • Tap "Report" to confirm.
3. Secure Your Accounts
   • If you provided any sensitive information, such as login credentials:
     • Immediately change your password on BeatStars.
     • Update passwords for any other accounts where you used the same credentials.
   • If you provided any financial information, such as banking details:
     • Immediately contact your financial institution to alert them of the fraud attempt.
4. Enable Two-Factor Authentication (2FA)
   • Add an extra layer of security to your BeatStars account by enabling 2FA. You can follow the steps in this guide: How to Set Up 2-Factor Authentication for My BeatStars Account.

If you encounter any phishing attempts or need further assistance, please contact our support team at support@beatstars.com.