If we’re unable to charge your payment method on your billing date, we automatically retry your card or PayPal account for up to 14 days. This is your grace period, and your plan stays active during it. If the payment is still unsuccessful at the end of the 14-day grace period, your account will be downgraded to the Free Plan.
The quickest fix is to update your payment method. As soon as you add a new card or PayPal account during the 14 days, we’ll charge it right away and your plan will renew. To see how, read How do I Change my Payment Method for my BeatStars Subscription?
We’ll also email you reminders, counted from the day the payment first failed:
- Day 0: your payment failed.
- Day 3: a reminder.
- Day 7: a second reminder.
- Day 12: a “Last Notice”. Your plan is still active at this point, but there are 2 days left before it cancels.
If you have any questions regarding why your payment attempt(s) are failing, you will need to contact your source payment provider directly to resolve any potential issues.