Why can't I log into my account?

This article applies to:

  • Beat Sellers
  • Beat Buyers



This article is to troubleshoot the issue of not being able to log into your account. This can be due to various reasons, and we will outline possible solutions below.


  1. Clear your browser's cache/cookies, close your browser, and re-open.
  2. Disable any adblocks, antivirus, and browser plugins.
  3. Ensure you have a stable internet connection.
  4. If you are on the BeatStars mobile app, please try clearing the app's cache and also ensure you are updated to the latest app version from the app store.

    IMPORTANT NOTE:  If your issue persists after trying the above solutions, please contact support@beatstars.com

Related Articles:
How do I reset my password?
What can I do if I am locked out of my account after too many failed login attempts?

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