This article applies to:
- Beat Sellers
Overview
This article is to troubleshoot the issue of not being able to upload your tracks. This can be due to various reasons we will outline below. If you checked all of the below and you are still having issues, please submit a ticket to BeatStars Support so that we can troubleshoot further.
Common Causes
- You do not have a stable internet connection.
- You may have browser plugins, extensions, or pop-up blockers enabled.
- You may have antivirus or firewall settings that might be preventing uploads.
- You are receiving the minimum bitrate error.
- You are receiving an error stating you have reached your 10-track limit
Solutions
-
Ensure you have a stable internet connection and your pop-up blockers, adblock, and antivirus are all disabled.
-
Please view our file requirements in the following article and adjust your audio files to meet these requirements: What type of audio files can I upload?
- Please check your drafts in your Tracks section to see if you have any drafts you didn't know about, as your drafts count toward your track limit.