This article applies to:
- Beat Buyers
Overview
This article is designed to assist you in resolving any problems you may encounter when attempting to add items, such as Beats or Sound Kits, to your shopping cart on BeatStars. Whether you're experiencing technical difficulties or unexpected errors during the process, this guide provides clear and detailed troubleshooting steps to help you successfully add your desired products to your cart and continue with your purchase smoothly.
Common Errors & Resolutions
"Unable to add this product to cart due to an error with the seller’s payout method.” - (individual items)
This error usually means one or more of the producers have not linked a PayPal account to their BeatStars account, or there’s an issue with a seller's PayPal account that they must resolve.
IMPORTANT NOTE: Unfortunately, this is not something BeatStars can resolve, as we do not manage the producers' personal financial accounts. The producer must connect/troubleshoot their own PayPal account.
Resolution:
Please contact the producer(s) directly using the message button or any social media options on their BeatStars profile page, and kindly request that they connect their PayPal account(s), where applicable.
For more information, please see the full article here: What Do I Do When There is an Error with the Seller’s Payout Method?
"Something went wrong” - (on any item)
This error appeared when trying to add any content (Beat or Sound Kit) to your cart.
Resolution:
Please email our support team directly: support@beatstars.com, or Submit a ticket: https://help.beatstars.com/hc/en-us/requests/new
Related Articles:
Why are my PayPal transactions being voided, declined, or stuck in pending?
How do I Purchase a Track?